| When: | Current (pending and recent) | Future | Past |
|---|---|
| Where: | All Areas ACT NSW TAS VIC SA QLD WA NT |
Past advisories affecting Australian Capital Territory
Displaying matches 1 through 10 of 14.
| Summary | ETA | Services | Areas | Date | ||
|---|---|---|---|---|---|---|
 |
Customers unable to process credit card payments through Nodestore |
Complete (4d20h ago) |
Online Tools | AU | Wed Apr 18 09:00:00 2018 | |
|
Planned Maintenance - Civic and Queanbeyan in ACT NBN |
Complete (5d2h ago) |
NBN | ACT | Wed Apr 18 03:30:00 2018 | |
|
Customers in ACT Briefly Disconnected |
Complete (24d6h ago) |
Home DSL, NBN | ACT | Fri Mar 30 02:20:00 2018 | |
|
Planned Maintenance - ACT - ADSL and NBN |
Complete (26d5h ago) |
Home DSL, Business DSL, NBN | ACT | Wed Mar 28 01:30:00 2018 | |
|
Planned Maintenance - Nodephone/Nodeline toolboxes - AUS |
Complete (33d7h ago) |
Online Tools | AU | Tue Mar 20 23:30:00 2018 | |
|
Increased latency to Asia |
Complete (29d20h ago) |
Extreme SHDSL, Home DSL, Business DSL, SOHO DSL, SHDSL, Wireless DSL | AU | Tue Mar 20 04:30:00 2018 | |
|
Bizphone Services Unavailable |
Complete (34d22h ago) |
NodePhone, FibrePhone | AU | Mon Mar 19 09:30:00 2018 | |
|
Internal Staff Tools Intermittently Unavailable |
Complete (38d20h ago) |
Unlisted | AU | Thu Mar 15 08:00:00 2018 | |
|
Planned Maintenance - ACT |
Complete (39d1h ago) |
Business DSL, Home DSL | ACT | Thu Mar 15 01:30:00 2018 | |
|
Planned Maintenance - Lanyon, Kambah and surrounds (ACT) |
Complete (46d40m ago) |
Home DSL, Business DSL | ACT | Wed Mar 7 22:30:00 2018 |
| Legend | |
|---|---|
| Informational - no likely impact, for informational purposes only | |
| Low impact - little or no interruption to services | |
| Medium impact - possible localised interruption of some services | |
| High impact - network-wide interruption of services likely | |
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)
