| When: | Current (pending and recent) | Future | Past |
|---|---|
| Where: | All Areas ACT NSW TAS VIC SA QLD WA NT |
Past advisories affecting Australian Capital Territory
Displaying matches 1 through 10 of 11.
| Summary | ETA | Services | Areas | Date | ||
|---|---|---|---|---|---|---|
 |
On-net - Some ADSL customers in Monash, ACT - Disconnected |
Complete (6d8h ago) |
Home DSL, Business DSL | ACT | Sun Dec 9 12:26:00 2018 | |
|
Nodephone & Business Trunk services offline. |
Complete (15d7h ago) |
NodePhone | AU | Fri Nov 30 16:45:00 2018 | |
|
Some customers unable to send/receive emails |
Complete (22d7h ago) |
Webmail, SMTP, POP3, IMAP | AU | Fri Nov 23 17:15:00 2018 | |
|
Planned Maintenance - ACT - NBN |
Complete (24d19h ago) |
NBN | ACT | Wed Nov 21 01:30:00 2018 | |
|
Planned Maintenance - ACT - NBN |
Complete (24d19h ago) |
NBN | ACT | Wed Nov 21 01:30:00 2018 | |
 |
NBN Scheduled Outage - Planned Change Activity: Multiple locations |
Complete (29d18h ago) |
NBN | NSW, ACT | Thu Nov 15 20:30:00 2018 | |
|
NBN Scheduled Outage - Planned Change Activity: Civic, ACT |
Complete (53d19h ago) |
NBN | ACT | Mon Oct 22 23:00:00 2018 | |
 |
Youtube video, TV and music services not loading |
Complete (59d11h ago) |
Unlisted | AU | Wed Oct 17 13:02:00 2018 | |
|
Customers in ACT Disconnected |
Complete (63d13h ago) |
Home DSL, Business DSL, Extreme SHDSL, SHDSL, NBN, NodePhone | ACT | Sat Oct 13 10:00:00 2018 | |
|
NBN Scheduled Outage - Planned Change Activity: Florey, ACT |
Complete (67d5h ago) |
NBN | ACT | Fri Oct 5 05:00:00 2018 |
| Legend | |
|---|---|
| Informational - no likely impact, for informational purposes only | |
| Low impact - little or no interruption to services | |
| Medium impact - possible localised interruption of some services | |
| High impact - network-wide interruption of services likely | |
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)
