| When: | Current (pending and recent) | Future | Past |
|---|---|
| Where: | All Areas ACT NSW TAS VIC SA QLD WA NT |
Past advisories affecting Queensland
Displaying matches 1 through 10 of 38.
| Summary | ETA | Services | Areas | Date | ||
|---|---|---|---|---|---|---|
 |
Internode Customers Unable to Access Webmail |
Complete (4d10h ago) |
SMTP, Webmail, IMAP, POP3 | AU | Tue Aug 15 23:30:00 2017 | |
|
Planned Maintenance - Tamborine Mountain/Coombabah (QLD) - ADSL |
Complete (5d8h ago) |
Home DSL, Business DSL | QLD | Mon Aug 14 23:30:00 2017 | |
|
Email Timeouts and Errors |
Complete (4d16h ago) |
Webmail, IMAP, POP3, SMTP | AU | Mon Aug 14 08:00:00 2017 | |
|
Unplanned Outage - Golden Beach, QLD - ADSL |
Complete (6d11h ago) |
SOHO DSL, Business DSL, Home DSL, NodePhone | QLD | Mon Aug 14 01:30:00 2017 | |
|
On-Net ADSL Customers in The Gap (QLD) Intermittently disconnected |
Complete (9d8h ago) |
NodePhone, Home DSL, Business DSL | QLD | Thu Aug 10 11:31:00 2017 | |
|
Planned Maintenance - Beenleigh (QLD) - ADSL |
Complete (10d8h ago) |
Business DSL, Home DSL | QLD | Thu Aug 10 01:30:00 2017 | |
 |
On-Net ADSL Customers in QLD disconnected |
Complete (10d12h ago) |
Business DSL, Home DSL, NodePhone | QLD | Wed Aug 9 14:50:00 2017 | |
|
Unplanned Outage - QLD - ADSL |
Complete (12d2h ago) |
Home DSL, Business DSL, SOHO DSL | QLD | Tue Aug 8 11:05:00 2017 | |
|
Customers in Buderim, QLD offline. |
Complete (17d4h ago) |
Home DSL, NodePhone, Business DSL | QLD | Thu Aug 3 08:58:00 2017 | |
|
Planned Maintenance - Rockhampton (QLD) - NBN |
Complete (17d8h ago) |
NBN | QLD | Thu Aug 3 03:30:00 2017 |
| Legend | |
|---|---|
| Informational - no likely impact, for informational purposes only | |
| Low impact - little or no interruption to services | |
| Medium impact - possible localised interruption of some services | |
| High impact - network-wide interruption of services likely | |
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)
