| When: | Current (pending and recent) | Future | Past |
|---|---|
| Where: | All Areas ACT NSW TAS VIC SA QLD WA NT |
Past advisories affecting Queensland
Displaying matches 1 through 10 of 26.
| Summary | ETA | Services | Areas | Date | ||
|---|---|---|---|---|---|---|
 |
Planned Maintenance - Townsville (QLD) - Telephony |
Complete (3d2h ago) |
NodePhone, Telephony - NodeLine, FibrePhone | QLD | Thu Apr 19 22:30:00 2018 | |
|
Customers unable to process credit card payments through Nodestore |
Complete (4d20h ago) |
Online Tools | AU | Wed Apr 18 09:00:00 2018 | |
|
Planned Maintenance - - Golden Beach (QLD) - ADSL |
Complete (12d1h ago) |
Home DSL | QLD | Wed Apr 11 04:30:00 2018 | |
|
Customers in NT and QLD may experience slow speeds |
Complete (13d11h ago) |
Home DSL, Business DSL, Extreme SHDSL, SOHO DSL, SHDSL, Wireless DSL, NBN | QLD, NT | Mon Apr 9 20:00:00 2018 | |
|
SHDSL Customers in Chermside, QLD offline |
Complete (24d18h ago) |
Extreme SHDSL, SHDSL | QLD | Thu Mar 29 01:00:00 2018 | |
 |
Planned Maintenance - Opticomm - Bribie Island, QLD |
Complete (25d2h ago) |
FTTH Broadband | QLD | Wed Mar 28 23:30:00 2018 | |
|
Planned Maintenance - Multiple areas (QLD) NBN POI |
Complete (26d2h ago) |
NBN | QLD | Wed Mar 28 02:30:00 2018 | |
 |
Planned Maintenance - Nambour (QLD) - NBN |
Complete (32d3h ago) |
NBN | QLD | Wed Mar 21 22:30:00 2018 | |
|
Planned Maintenance - Nodephone/Nodeline toolboxes - AUS |
Complete (33d7h ago) |
Online Tools | AU | Tue Mar 20 23:30:00 2018 | |
|
Increased latency to Asia |
Complete (29d20h ago) |
Home DSL, Business DSL, Extreme SHDSL, SOHO DSL, SHDSL, Wireless DSL | AU | Tue Mar 20 04:30:00 2018 |
| Legend | |
|---|---|
| Informational - no likely impact, for informational purposes only | |
| Low impact - little or no interruption to services | |
| Medium impact - possible localised interruption of some services | |
| High impact - network-wide interruption of services likely | |
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)
