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Network Status and Advisories

View current, past and future network status updates, advisories, and service issues for Internode services and the Internode network.
When: Current (pending and recent) | Future | Past
Where: All Areas ACT NSW TAS VIC SA QLD WA NT

Current advisories affecting Australia

Displaying matches 1 through 8 of 8.

  Summary ETA Services Areas Date
Internode Planned Maintanence - NBN - QLD 3d6h from now NBN QLD Tue Sep 22 01:30:00 2020
Internode Planned Maintanence - NBN - Hobart, TAS 4d6h from now NBN TAS Wed Sep 23 01:30:00 2020
Internode NBN Scheduled Outage - Planned Change Activity: Hobart, TAS 4d6h from now NBN TAS Wed Sep 23 01:30:00 2020
Internode NBN Scheduled Outage - Planned Change Activity: Eastern Creek Depot, NSW 5d4h from now NBN NSW Wed Sep 23 23:30:00 2020
Internode Standard Maintenance : Launceston, TAS 5d6h from now NBN TAS Thu Sep 24 01:30:00 2020
Internode Planned Maintanence - NBN - QLD 5d6h from now NBN QLD Thu Sep 24 01:30:00 2020
Internode Planned Maintanence - NBN - Launceston, TAS 5d6h from now NBN TAS Thu Sep 24 01:30:00 2020
Telstra Telstra Scheduled Outage - Planned Change Activity: Wynnum and Tingalpa, QLD 6d4h from now Business DSL QLD Thu Sep 24 23:30:00 2020

 

Legend
  Informational - no likely impact, for informational purposes only
  Low impact - little or no interruption to services
  Medium impact - possible localised interruption of some services
  High impact - network-wide interruption of services likely

 

Telephony Mass Service Disruptions

Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.

In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).

View the list of current Mass Service Disruptions (iiNet website, opens in a new window)