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Network Status and Advisories

View current, past and future network status updates, advisories, and service issues for Internode services and the Internode network.
When: Current (pending and recent) | Future | Past
Where: All Areas ACT NSW TAS VIC SA QLD WA NT

Current advisories affecting Australia

Displaying matches 1 through 9 of 9.

  Summary ETA Services Areas Date
Upstreams 3rd Party Network Outage Latency to Asia destinations In progress NBN AU Mon Nov 27 19:26:00 2023
Internode Email Intermittently Inaccessible, Incoming Email Delays Complete
(9h2s ago) 		Webmail, SMTP, POP3, IMAP AU Fri Dec 1 14:37:00 2023
Internode Planned Maintenance - Multiple Location 18h30m from now NBN VIC, NSW Sat Dec 2 23:30:00 2023
Opticomm Opticomm Standard Maintenance - Oaktree Rutherford, NSW 1d18h from now FTTH Broadband NSW Sun Dec 3 23:30:00 2023
Opticomm Opticomm Standard Maintenance - Planned Outage Activity - Alkimos, WA 2d30m from now FTTH Broadband WA Mon Dec 4 05:30:00 2023
Internode Planned Maintenance - QLD 2d2h from now FTTH Broadband QLD Mon Dec 4 07:30:00 2023
Opticomm Planned Maintenance - Banksia Grove, WA 4d4h from now FTTH Broadband WA Wed Dec 6 09:30:00 2023
Internode Planned Maintenance - VIC 4d18h from now NBN VIC Wed Dec 6 23:30:00 2023
Internode Planned Maintenance - Bendigo (VIC) 5d22h from now NBN VIC Fri Dec 8 03:30:00 2023

 

Legend
  Informational - no likely impact, for informational purposes only
  Low impact - little or no interruption to services
  Medium impact - possible localised interruption of some services
  High impact - network-wide interruption of services likely

 

Telephony Mass Service Disruptions

Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.

In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).

View the list of current Mass Service Disruptions (iiNet website, opens in a new window)