| When: | Current (pending and recent) | Future | Past |
|---|---|
| Where: | All Areas ACT NSW TAS VIC SA QLD WA NT |
Current advisories affecting Australia
Displaying matches 1 through 3 of 3.
| Summary | ETA | Services | Areas | Date | ||
|---|---|---|---|---|---|---|
 |
Unplanned outage for customers in Karingal [VIC] |
Complete (7h55m ago) |
NBN | VIC | Tue May 17 23:31:00 2022 | |
|
Planned Maintenance - Multiple Locations in VIC | 17h from now | NBN | VIC | Thu May 19 01:30:00 2022 | |
|
NBN Scheduled Outage - Planned Change Activity: Goodna, QLD | 1d15h from now | NBN | QLD | Thu May 19 23:30:00 2022 |
| Legend | |
|---|---|
| Informational - no likely impact, for informational purposes only | |
| Low impact - little or no interruption to services | |
| Medium impact - possible localised interruption of some services | |
| High impact - network-wide interruption of services likely | |
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)
