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Network Status and Advisories

View current, past and future network status updates, advisories, and service issues for Internode services and the Internode network.
When: Current (pending and recent) | Future | Past
Where: All Areas ACT NSW TAS VIC SA QLD WA NT

Current advisories affecting Australia

Displaying matches 1 through 8 of 8.

  Summary ETA Services Areas Date
Internode NBN Scheduled Outage - Planned Change Activity: Kingscote, SA 18h20m from now NBN SA Mon Nov 18 06:30:00 2019
Internode NBN Scheduled Outage - Planned Change Activity: Bendigo, VIC 2d11h from now NBN VIC Tue Nov 19 23:30:00 2019
Internode Standard Maintenance - Cambridge,TAS - NBN 2d11h from now NBN TAS Tue Nov 19 23:30:00 2019
Internode NBN Scheduled Outage - Planned Change Activity: Daw Park, SA 2d12h from now NBN SA Wed Nov 20 00:00:00 2019
Internode Planned Maitenance - Woolloongabba, QLD - NBN 2d14h from now NBN QLD Wed Nov 20 02:30:00 2019
Internode Planned Maitenance - Doubleview, WA - NBN 2d16h from now NBN WA Wed Nov 20 04:30:00 2019
Internode NBN Scheduled Outage - Planned Change Activity: Port Melbourne, VIC 3d11h from now NBN VIC Wed Nov 20 23:30:00 2019
Internode NBN Scheduled Outage - Planned Change Activity: Frankston, VIC 4d11h from now NBN VIC Thu Nov 21 23:30:00 2019

 

Legend
  Informational - no likely impact, for informational purposes only
  Low impact - little or no interruption to services
  Medium impact - possible localised interruption of some services
  High impact - network-wide interruption of services likely

 

Telephony Mass Service Disruptions

Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.

In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).

View the list of current Mass Service Disruptions (iiNet website, opens in a new window)