When: | Current (pending and recent) | Future | Past |
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Where: | All Areas ACT NSW TAS VIC SA QLD WA NT |
Current advisories affecting Australia
Displaying matches 1 through 3 of 3.
Summary | ETA | Services | Areas | Date | ||
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Unplanned outage for customers in Karingal [VIC] |
Complete (7h55m ago) |
NBN | VIC | Tue May 17 23:31:00 2022 | |
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Planned Maintenance - Multiple Locations in VIC | 17h from now | NBN | VIC | Thu May 19 01:30:00 2022 | |
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NBN Scheduled Outage - Planned Change Activity: Goodna, QLD | 1d15h from now | NBN | QLD | Thu May 19 23:30:00 2022 |
Legend | |
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Informational - no likely impact, for informational purposes only | |
Low impact - little or no interruption to services | |
Medium impact - possible localised interruption of some services | |
High impact - network-wide interruption of services likely |
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)