|When:||Current (pending and recent) | Future | Past|
|Where:||All Areas ACT NSW TAS VIC SA QLD WA NT|
Current advisories affecting Australia
Displaying matches 1 through 10 of 10.
|Sydney to Hong Kong International Link Down||In progress||All Services||Int||Thu Dec 21 21:07:00 2017|
|ADSL customers in Golden Beach, QLD may experience slow speeds||In progress||Home DSL, Business DSL, SOHO DSL||QLD||Wed Jan 3 15:39:00 2018|
|NBN customers in the Bendigo area, VIC may experience slow speeds||In progress||NBN||VIC||Wed Jan 3 15:57:00 2018|
|Customers in Malee and Coorong intermittently offline||In progress||Home DSL, Business DSL, Internode Business Connect||SA||Tue Jan 16 12:00:00 2018|
|Some Customers in Flinders (SA) Offline||In progress||Home DSL||SA||Tue Jan 16 18:28:00 2018|
|Off-Net customers in Victoria disconnected||In progress||Home DSL, Business DSL, NodePhone||VIC||Tue Jan 16 20:41:00 2018|
|Planned Maintenance - Multiple areas (NSW) NBN POI||14h10m from now||NBN||NSW||Wed Jan 17 23:30:00 2018|
|Planned Maintenance - Mosman NSW||5d14h from now||NBN||NSW||Mon Jan 22 23:30:00 2018|
|Planned Maintenance - South Coogee WA||5d19h from now||NBN||WA||Tue Jan 23 04:30:00 2018|
|Planned Maintenance - Bassendean (WA)||6d17h from now||NBN||WA||Wed Jan 24 02:30:00 2018|
|Informational - no likely impact, for informational purposes only|
|Low impact - little or no interruption to services|
|Medium impact - possible localised interruption of some services|
|High impact - network-wide interruption of services likely|
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)