|When:||Current (pending and recent) | Future | Past|
|Where:||All Areas ACT NSW TAS VIC SA QLD WA NT|
Current advisories affecting Australia
Displaying matches 1 through 11 of 11.
|ADSL customers in Golden Beach, QLD may experience slow speeds||In progress||Business DSL, Home DSL, SOHO DSL||QLD||Wed Jan 3 15:39:00 2018|
|ADSL customers in Toronto (NSW) may experience slow speeds||In progress||Business DSL, Home DSL, NodePhone||NSW||Fri Jan 26 08:00:00 2018|
|Planned Maintenance - Nodephone/Nodeline toolboxes - AUS||In progress||Online Tools||AU||Tue Mar 20 23:30:00 2018|
|Planned Maintenance - Multiple areas (WA) NBN POI||4h20m from now||NBN||WA||Wed Mar 21 04:30:00 2018|
|Planned Maintenance - Mernda (VIC) - NBN||22h20m from now||NBN||VIC||Wed Mar 21 22:30:00 2018|
|Planned Maintenance - NBN - NSW||1d1h from now||NBN||NSW||Thu Mar 22 01:30:00 2018|
|Planned Maintenance - St. Marys (SA). NBN||1d1h from now||NBN||SA||Thu Mar 22 01:30:00 2018|
|Planned Maintenance - Pinjarra (WA) NBN||1d4h from now||NBN||WA||Thu Mar 22 04:30:00 2018|
|Planned Maintenance - Horsham (VIC) NBN||1d22h from now||NBN||VIC||Thu Mar 22 22:30:00 2018|
|Planned Maintenance - Opticomm - Craigieburn, VIC||5d22h from now||FTTH Broadband||VIC||Mon Mar 26 22:30:00 2018|
|Planned Maintenance - Multiple areas (NSW) NBN POI||5d22h from now||NBN||NSW||Mon Mar 26 22:30:00 2018|
|Informational - no likely impact, for informational purposes only|
|Low impact - little or no interruption to services|
|Medium impact - possible localised interruption of some services|
|High impact - network-wide interruption of services likely|
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)