|When:||Current (pending and recent) | Future | Past|
|Where:||All Areas ACT NSW TAS VIC SA QLD WA NT|
Current advisories affecting Australia
Displaying matches 1 through 7 of 7.
|Customers in Monash, Australian Capital Territory offline||In progress||Home DSL, Business DSL, SOHO DSL||ACT||Thu Jan 28 22:56:00 2016|
|Some Customers unable to Receive Calls from Optus||In progress||FTTH Telephony, NodePhone||AU||Sun Jan 31 21:25:00 2016|
|Delays or timeouts accessing email||In progress||Webmail, SMTP, POP3||AU||Fri Feb 5 14:32:00 2016|
|Some customers in Wollongong, NSW disconnected||In progress||Home DSL, Business DSL, SOHO DSL, NBN||NSW||Fri Feb 5 16:53:00 2016|
|Reduced Capacity on International Transit||In progress||Home DSL, Business DSL, Extreme SHDSL||Int||Fri Feb 5 23:30:00 2016|
|Planned outage in Rooty Hill and Chatswood in NSW||2d7h from now||Home DSL, Business DSL, SOHO DSL, NBN||NSW||Mon Feb 8 20:30:00 2016|
|Spearwood Planned Maintenance||4d14h from now||Home DSL, Business DSL||WA||Thu Feb 11 03:30:00 2016|
|Informational - no likely impact, for informational purposes only|
|Low impact - little or no interruption to services|
|Medium impact - possible localised interruption of some services|
|High impact - network-wide interruption of services likely|
ADSL Infrastructure Maintenance
ADSL customers are advised that scheduled maintenance and upgrade work is undertaken by Telstra which can impact the availability of ADSL services.
View current and scheduled Telstra advisories (Telstra website, opens in a new window)
Telephony Mass Service Disruptions
Internode is committed to repairing phone service faults or difficulties under the Customer Service Guarantee (CSG) Standard. This standard applies to eligible fixed-line telephone services, it specifies required time frames for fault repairs and service connections.
In the case of Mass Service Disruptions caused by circumstances beyond Internode's control - such as extreme weather, natural disasters, or emergency situations - Internode is exempt from the
obligations of the CSG, which would otherwise apply - see: Section 21(1)(a) of the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2).
View the list of current Mass Service Disruptions (iiNet website, opens in a new window)